“One of the most amazing things I’ve seen is staff arranging marriages for people at the end of their life. They make wedding cakes and put up decorations in the ward, to make it really special.” Duncan Burton, Director of Nursing and Patient Experience
Whether going above and beyond to treat end of life with dignity and respect, or honouring the emotional needs of patients and their families, patient welfare is at the heart of everything we do. So we are professional, polite, and without fail, kind.
“They may not understand what we’re saying, but they understand a gesture of kindness. So I had the idea to install a blanket warmer where patients arrive, providing some comfort before an operation.” Catherine Shyjka, Matron
Safety is paramount. We protect the physical safety of patients and staff at all times. We look after their mental and emotional welfare too, by listening to concerns. And we invest in training and applying data so that we can constantly improve.